Last Updated: May 2026
Our Commitment to Privacy
MIISA operates as an educational technology platform. We are committed to safeguarding personal information, ensuring data is used strictly for platform functionality, educational reporting, and service delivery. We do not sell user data or display third-party advertisements.
1. Introduction
The Mobile Infrastructure Institute of South Africa ("MIISA", "we", "us", or "our") respects your privacy and is committed to protecting it in compliance with the South African Protection of Personal Information Act, No 4 of 2013 ("POPIA"). This policy explains how we collect, use, and safeguard personal information across our website and associated applications.
2. Information We Collect
In order to provide our services, we may collect the following categories of information depending on your account type and interaction with our platform:
- Account Information: Details provided during registration, such as names, email addresses, and organizational affiliations.
- Profile Details: Standard educational identifiers used for grouping and reporting, such as grade levels and class designations.
- Usage & Interaction Data: Information regarding how users interact with our platform, including progress metrics, activity logs, and performance statistics used to generate educational insights.
- Transaction Information: Details related to subscriptions and account funding. (Please note that all payment processing is handled securely via authorized third-party payment gateways; MIISA does not store credit card numbers).
3. Children's Privacy
As an educational platform, we recognize the importance of protecting the privacy of minors. Any personal information relating to children is processed solely under the mandate of an authorized adult, such as a verified educator, tutor, or parent/guardian. By creating a learner profile on our platform, you confirm that you possess the legal authority or parental consent required to provide that information for educational purposes.
4. How We Use the Information
We process personal information strictly for the following operational purposes:
- To provide, maintain, and personalize the educational experience on our platform.
- To generate progress reports and performance analytics for authorized supervisors (e.g., parents or teachers).
- To compile aggregated, anonymized statistical data for organizational reporting and the fulfillment of corporate sponsorship mandates.
- To manage partnerships, track referrals, and process related administrative payouts.
- To communicate essential account updates, support responses, and security notices.
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share data only under these limited circumstances:
- Service Providers: With trusted third-party vendors (such as secure cloud hosting providers and payment processors) who assist us in operating our platform, subject to strict confidentiality agreements.
- Authorized Linked Accounts: With accounts that have been explicitly authorized to view a learner's progress (e.g., a parent linking to a school-created profile).
- Legal Compliance: When required to do so by South African law, regulation, or a formal legal request.
6. Data Security
We implement industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, accidental loss, disclosure, or alteration. Access to personal data is strictly limited to authorized personnel and systems necessary for platform operation.
7. Data Retention & Deletion
We retain personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Authorized account managers have the ability to delete profiles under their administration at any time. Upon deletion, associated personal records are removed from our active systems in accordance with our data retention protocols.
8. Your Rights under POPIA
As a Data Subject under South African law, you have the right to:
- Request confirmation of whether we hold personal information about you, and request access to it.
- Request the correction, updating, or deletion of your personal information.
- Object to the processing of your personal information on reasonable grounds.
- Lodge a complaint with the Information Regulator of South Africa.
9. Contact Us
If you have any questions regarding this Privacy Policy, our data practices, or if you wish to exercise your rights under POPIA, please contact our Information Officer at:
Email: info@miisa.co.za